Frequently Asked Questions
Q; How much does a custom headcover cost?
A: Our pricing structure on headcovers are determined by the amount of stitched that will be used in embroidery. The higher the stitch count, the longer the embroidery time, the higher the price will be. Speaking in averages, the average custom headcover costs $53.
Q: How long will it take to make my custom headcover and have it shipped?
A: Normal turn around times are 3-5 weeks, depending on order volume. If you need a faster turn around time we do have rush fees available, let your sales representative know that you are interested in rush options.
Q: I submitted my build your headcover form, how long will it take before I can see a design proof?
A: design proofs are processed in the order in which they are received. Normal turnaround times for design proofs are 3-5 days.
Q: Do you ship international, and what does it cost?
A: Yes, we ship all over the world to 240 different countries. Shipping costs are determined by the weight of the package and where it is going to. We have several international shipping options (USPS, DHL, UPS), you can see all the rates when checking out in the store.
Q: What are your headcovers made out of?
A: Our headcovers are made out of high quality polyurethane leather (synthetic leather). We do not use vinyl. We want our headcovers to look, and feel like real leather.
Q: Do your headcovers have a velcro or magnetic closure?
A: Our Rounded and Square Large Mallet covers are always made with a magnetic closure. The blade and mid mallet headcovers come stock with strong velcro closures. You can upgrade your closure on these styles to magnetic, when filling out the build your headcover form.
Q: Can I make a headcover out of genuine leather or exotic skins?
Yes, we can make covers out of genuine leather, and genuine exotic skins. Please mention this in your additional comments in the build your headcover form. Please note that some exotic skins we can not embroider on.
Q: What currency is your pricing in?
A: Our pricing is in USD
Q: Do you offer discounts on multiple headcovers of the same design? Do you offer tournament discounts?
A: Yes, as long as the artwork is the same and you are ordering multiples we can give discounts per cover. We have generous tournament discount rates as well.
Q: How do I clean my headcover? Is it machine washable?
A: No the headcovers are not machine washable, however the polyurethane texturing can be washed with water, or a Clorox wipe.
Q: I bought a headcover from you in the past, can I send it back in to have something else added?
A: Unfortunately no, once when the headcover is completed we can not add to it. Each headcover starts out as a flat piece of material, and that is when the embroidery is done, then it is sewn together. So after it is sewn together we can not add embroidery or anything else.